Unit 9: The post office

UNIT 9	THE POST OFFICE.
Complete these sentences with the correct form of the words from the box.
compete 	distribute transmit 	space 	post
courteous 	transfer subscribe 	deliver 	satisfy
All mail deliveries were suspended during the strike.
It's only common courtesy to thank someone when they help.
Do you wish to take out a full twelve-month subscription to the journal?
We offer a wide range' of goods at very competitive prices.
If you are dissatisfied with our service, please write to the manager,
This ticket is only used by the person who bought it. It is not transferable.
Fax transmission has now become a cheap and convenient way to transmit texts over distances.
White walls can give a feeling of spaciousness.
The newspaper is distributed free.
How much was the postage on that letter?
Write all the pronouns possible to complete each sentence. Write Ø if the sentence is correct without adding a pronoun. 
We talk about the party which/ that/ Ø Sarah wants to organise for my birthday.
To get to Frank's house, take the main road which/ that bypasses the village.
The paintings which/ that/ Ø Mr Flowers has in his house are worth around £100,000.
Mrs Richmond, who is 42, has three children,
Don is a friend who(m)/ that/ Ø I stayed with in Australia.
She was probably the hardest working student that/ Ø I've ever taught.
Stevenson is an architect whose designs have won international praise.
The Roman coins, which a local farmer came across in a field, are now displayed in the National Museum.
Dorothy said something that/ Ø I couldn't hear clearly.
There was a little that/ Ø we could do to help her.
He received a low mark for his essay, which was only one page long.
We need to learn from companies whose trading is more healthy than our own.
Professor Johnson, who/ whom I have long admired, is visiting the University next week. 
The man who(m)/ that/ Ø I introduced to you last night may be the next president of the university.
These walls are all that remain of the city.
Write the information in brackets as a relative clause (defining or non-defining) in an appropriate place in the sentence. Give alternative relative pronouns if possible. (Use - to indicate ‘no relative pronoun’.)
Julia's father has just come back from a skiing holiday. (he is over 80)
Julia's father, who is over 80, has just come back from a skiing holiday.
The problems faced by the company are being resolved. (I'll look at these in detail in a moment.)
The problems faced by the company, which I’ll look at in detail in a moment, are being resolved.
She was greatly influenced by her farther. (she adored him)
She was greatly influenced by her father, who/ whom she adored.
Parents are being asked to take part in the survey. (their children are between four and six)
Parents whose children are between four and six are being asked to take part in the survey. 
He isn't looking forward to the time. (he will have to leave at that time)
He isn't looking forward to the time when he will have to leave. 
The Roman coins are now on display in the National Museum. (a local farmer came across them in a field)
The Roman coins, which a local farmer came across in a field, are now on display in the National Museum. 
He pointed to the stairs. (they led down to the cellar)
He pointed to the stairs which/that led down to the cellar.
These drugs have been withdraw from sale. (they are used to treat stomatch ulcers)
These drugs, which are used to treat stomatch ulcers, have been withdraw from sale.
The singer had to cancel her concert. (she was recovering from flu)
The singer, who was recovering from flu, had to cancel her concert.
The minister talked about the plans for tax reform. (he will reveal them next month)
The minister talked about the plans for tax reform that/ which/ - he will reveal next month.
We went to the Riverside Restaurant. (l once had lunch with Henry there)
We went to the Riverside Restaurant where I once had lunch with Henry.
My aunt is now a manager of a department store. (her first job was filling shelves in a supermarket).
My aunt, whose first job was filling shelves in a supermarket, is now a manager of a department store.
John Graham's latest film is his first for more than five years. (the film is set in the north of Australia)
John Graham's latest film, which is set in the north of Australia, is his first for more than five years.
The newspaper is owned by the Mears group. (its chairperson is Sir James Bex)
The newspaper is owned by the Mears group, whose chairperson is Sir James Hex. 
The Master's course is no longer taught. (I took this course in 1990)
The Master's course, which I took in 1990, is no longer taught.
If necessary, correct or make improvements to these sentences. If they are already correct, write ü.
He just said anything which came into his head. (that)
Yesterday was the hottest day I can remember. ü
There isn't much can go wrong with the machine. (much that can)
Thieves whom stole paintings from Notfort art gallery have been arrested in Paris. (who)
It may be the most important decision which you will ever take. (that/ Ø)
The boy took the photograph was paid £100. (the boy who)
The Southham Chess Club, that has more than 50 members, meets weekly on Friday evenings. (which)
The clock makes a noise what keeps me awake at night. (which/ that)
I heard many different accents in the room, but none which I could identify as British. (that)
She is one of the kindest people who I know. (that/ Ø)
Choose the best answer.
Post office is a place ______ you can buy stamps, mail letters and packages, and receive mail.
a. that 	b. which 	c. where 	d. in which
Do you know the date ______ we have to hand in the essay?
a. which 	b. in which 	c. on that 	d. when
My uncle ______ you met yesterday is a lawyer.
a. which 	b. who 	c. whose 	d. to whom
The council is in discussion with Lord Thomas, ______ land most of the village is built on.
a, who 	b. whom 	c. whose 	d. that
These adults, ______ come to my night class, are very eager to learn.
a. whose 	b. who 	c. that 	d. when
Regina, ______ you have never met before, is a genius in painting.
a. that 	b. whose 	c. whom 	d. whoever
The paintings Mr Flowers has in his house are worth around $ 100,000.
a. which 	b. whose 	c. what 	d. whom
Oxford, ______ attracts many tourists, is often crowded in the summer.
a. that 	b. which 	c. whose 	d. where
It's the best film ______ has ever been made about madness.
a. which 	b. whom 	c. whose 	d. that
She cycled from London to Glasgow, ______ is pretty good for a woman of 75.
a. that 	b. what	 	c. which 	d. where
Most folk songs are ballads ______ have simple words and tell simple stories.
a. what 	b. when 	c. where 	d. that
______ wins will go on to play Barcelona in the final. 
a. Who 	b. Whoever 	c. Which 	d. Whichever
I think the reason ______ we get on so well is that we both enjoy talking.
a. why 	b. which 	c. that 	d. what
Children ______ diets contain high levels of protein do better in examination.
a. who 	b. who 	c. whose 	d. Ø
I'm sure that Keith will do well at university, ______ one he goes to.
a. which 	b. whichever 	c. where 	d. wherever
Fill in each blank with an appropriate preposition.
We take great pride in offering the best service in town.
This post office is equiped with advanced technology of transaction.
What is the Messenger Call Service used for? 
Let us take care of your postal and telecommunication needs for now and ever. 
We subscribe to all the main medical journals.
This computer isn't capable of running this software.
She seemed satisfied with the results.
She was fiercely proud of family traditions and continuity.
I was useful to them because I could speak French.
I am living away from my family and my relatives.
Complete the second sentence so that it has a similar meaning to the first one.
I live in the town not far from the capital.
The town which I live in is not far from the capital./The town in which I live is not far from the capital.
Nobody does it better than you.
There isn't anybody else who does it better than you.
Thanks to Laura's report. I was able to finish the project.
Had it not been for Laura's report, I wouldn't have been able to finish the project.
He got down to writing the letter as soon as he returned from his walk.
No sooner had he returned from his walk than he got down to writing the letter.
That question cannot be answered satisfactorily.
There is no satisfactory answer for that question.
It is my impression that she's enjoying her new job a gre1'!-tdeal.
She seems to be enjoying her new job a great deal.
The secretary didn't reply me for ten days.
No reply from the secretaty was said to me for ten days.
All of those present were in agreement with the proposal.
Everyone who was present agreed with the proposal.
It's a pity it's too late to do anything about it.
I wish there were enough time to do something .about it.
She was so good to me that I'll always remember it.
I'll always remember how good she was to me.
UNIT 9	TEST1
PRONUNCIATION
Choose the word that has the underlined part pronounced differently from that of the others.
a. facsimile 	b. transfer 	c. spacious 	d. fax
a. ready 	b. friend 	c. telephone 	d. speedy
a. subscribe 	b. facsimile 	c. pride 	d. provide
a. spacious 	b. courteous 	c. document 	d. technology
a. commune 	b. security 	c. punctuality 	d. distribute
LANGUAGE FOCUS
Choose the word or phrase -a, b, c or d- that best completes the sentence or substitutes for the underlined word or phrase.
You can subscribe to your favorite newspapers and magazines ______ the nearest post office. 
a. in	 b. on 	c. from 	d. at
He is very capable ______ learning and understanding things.
a. with 	b. of 	c. at 	d. about
Thanh Ba Post Office provides customers ______ the Messenger Call Services.
a. with 	b. for 	c. of 	d. to
The post office offers the ______ Mail Service which is particularly fast.
a. Secure 	b. Efficient 	c. Express 	d. Reliable
We are proud of our ______ staff, who are always friendly and efficient.
a. well-done b. well-appointed 	c. well-behaved d. well-trained
The hotel staff are always friendly and courteous.
a. efficient	b. polite 	c. helpful 	d. perfect
There was no mention of the incident in the national press.
a. television 	b. newspapers 	c. Internet 	d. radio
I need to ______ £1,000 to my daughter's account. 
a. transfer 	b. transform 	c. transmit 	d. transact
______ to the magazine can take advantage of this special offer.
a. Subscribe 	b. Subscription 	c. Subscribing 	d. Subscribers
______ is someone who works from home on computer and communicates with their office by telephone, fax, or e-mail.
a. Telecomputer 	b. Telecommuter c. Telephonist d. Telemarketer
Choose the word or phrase - a, b, c or d - that best completes the sentence.
My mother ______ enjoys hill walking.
a. who is in her  ... ss. What's the _____ on it?
a. cost 	b. price 	c. postage 	d. value
An extra copy of each document was supplied for onward _____ to head office.
a. transmit 	b. transmitted 	c. transmitter 	d. transmission
We _____ to several sports channels on television.
a. subscribe 	b. deliver 	c. offer 	d. notify
We offer a very _____ rate for parcels of under 15 kg.
a. competing	b. competent 	c. competitive 	d. competition
If you want to send a document and do not want to lose, its original shape, our _____ service will help you. 
a. express mail 	b. facsimile 	c. messenger call 	d. postal
_____ of all the staff, I would like to wish you a happy retirement.
a. On behalf 	b. In place 	c. Instead 	d. On account
'______ send this document to my office by fax?' 'Certainly.'
a. Would you like 	b. Would you mind 	c. Could you 	d. Why not
Choose the word or phrase- a, b, c or d - that best completes the sentence.
Al painted his bedroom brown. It looks dark and dready. He _____ a different color.
a. had to choose 	b. should have chosen
c. must have chosen 	d. could have been choosing
You _____, too hard lately. Take a short vacation.
a. worked 	b. work
c. were working 	d. have been working
In geometry, a tangent is a straight line _____ a curve at only one point.
a. it touches	 b. whose touching c. its touching 	d. that touches
Ellen Swallow Richards became the first woman _____, graduate from, and teach at the Massachusetts Institute of Technology.
a. to enter 	b. enter 	c. entered 	d. who enter
I felt as if I _____ a confidence.
a. have betrayed 	b. would betray 	c. had betrayed d. am betraying
_____ finds the treasure is entitled to twenty five percent of it.
a. Who 	b. The people who 	c. Whoever 	d. Man who
The instrument panel of a light airplane has at least a dozen instruments _____
a. the pilot must watch 	b. what the pilot must watch
c. which the pilot must watch them 	d. such that the pilot must watch
Dr Seuss, _____ was Theodor Seuss Geisel, wrote and illustrated delightfully humorous books for children.
a. his real name 	b. who had as his real name
c. with his real name 	d. whose real name
Diamonds are often found in rock formations called pipes, _____ the throats of extinct volcanoes.
a. in which they resemble 	b. which resemble
c. there is a resemblance to 	d. they resemble
If we had known your new address, we _____ to see you.
a. came 	b. will come 	c. would come 	d would have come
Choose the word or phrase - a, b, c or d - that needs correcting.
One of the most influence newspapers in the U.S is The New York
 A B (influential) C
Times, which is widely distributed throughout the world.
 D
The legal age which a person is considered to be an adult is customarily 18
 A (age at which) B C D
Van Cliburn who studied piano from 1951 to 1954 and won multiple
 A (studied) B C
awards between 1958 and 1960.
 D
Dr Harder, that is the professor for this class, will be absent this week
 A (who) B C
because of illness.
 D
The man, of whom the red car is parked in front of our house, is a
 A (whose) B C D
prominent physician in this town.
Public health experts say that the money one spends avoiding illness
 A B
is less than the cost of be sick.
 C D (being sick)
It took eight years to complete the Erie Canal, the 365-miles waterway
A B C (365-mile)
which connects Albany and Buffalo in New York State.
 D 
READING
Choose the word or phrase - a, b, c or d - that best fits the blank space in the following passage. 
A major revolution for the automated office is electronic mail. The customary (33) _______ system requires message written on paper to be (34) _______ physically from one location to another. With electronic mail, messages are converted (35) _____ electronic signals, tranmitted (36) _____ in the world, and then changed back into the original written form, all in several seconds and minutes at (37) ______.
Through the use of video screens in company offices, a single (38) ____ can be transmitted to hundreds of people in dozens of branch offices at the same time. Thus, electronic mail, along with (39) ______, can be an important asset in teleconferences. Furthermore, the use of electric mail in the form of a 'mailbox' (40) ______ to a telephone is also of great value. Since in offices many telephone (41) ______ go uncompleted on the first attempt, with electronic mail, two-way conversion is not essential, so it (42) ______ telephone use and saves time.
a. post 	b. postal 	c. postage 	d. posting
a. transformed 	b. transferred 	c. transacted 	d. transmitted
a. from 	b. by 	c. into 	d. with
a. wherever 	b. anywhere 	c. somewhere 	d. everywhere
a. most 	b. all 	c. least 	d. last.
a. data 	b. instrument 	c. document 	d. information
a. programs 	b. graphics 	c. websites 	d. databases
a. attached 	b. transmitted 	c. extended 	d. spread
a. bills 	b. calls 	c. uses 	d. services
a. increases 	b. receives 	c. reduces 	d. transfers
Read the passage carefully, then choose the correct answers. 
The last two decades have seen enormous changes in the way people's lives are affected by IT. Twenty years ago, few people had access to a computer whilst today most people use them at work, home or school and use of e-mail and the Internet is an every day event. 
These developments have brought many benefits to our lives. E-mail makes communication much easier and more immediate. This has numerous benefits for business, commerce, and education. The World Wide Web means that information on every conceivable subject is now available to us. Clearly, .for many people this has made life much easier and more convenient.
However, not all the effects of the new technology have been beneficial. Many people feel that the widespread use of e-mail is destroying traditional forms of communication such as letter writing, telephone and face-to-face conversation. In addition, the huge size of the Web means it is almost impossible to control and regulate. This has led to many concerns regarding children accessing unsuitable websites. In conclusion, developments in IT have brought many benefits, yet I believe developments relating to new technology in the future are likely to produce many negative effects that will need to be addressed very carefully.
In the last twenty years
a. there have been dramatic changes in the field of computer science
b. people's lives have been changed a lot because of the invention of the computer. 
c. the World Wide Web and e-mail communication have affected modern life. 
d. there have been developments in telecomunications.
According to the passage, E-mail
a. reduces face-to-face contact b. can be checked quickly and easily
c. is used only in business 	d. takes a lot of time to transmit
The World Wide Web and e-mail communication
a. causes a busy and exciting life
b. have also been used for education purpose
c. is difficult to get access to
d. is destroying traditional customs
What does the IT stand for?
a. Information Transfer 	b. Information Transmission
c. Information Theory 	d. Information Technology
Which sentence is NOT mentioned?
a. The World Wide Web is difficult to navigate.
b. The World Wide Web provides information.
c. The World Wide Web is difficult to control.
d. E-mail communic8.tion is quick and easy.
The writer thinks future IT developments will be
a. more positive b. more negative c. more rapid d. unexpected
WRITING
Choose the sentence - a, b, c or d - which is closest in meaning to the printed one.
If he had hurried, he would have caught the train.
a. He had to catch the train, so he was in a hurry.
b. He missed the train because he didn't hurry.
c. He doesn't hurry, so he won't catch the train.
d. The train was delayed, so he wouldn't have to hurry.
'Sorry madam, looking after the garden is not my duty.'
a. He apologized for not looking after the garden.
b. He promised to look after the garden. .
c. He said that he was not responsible for looking after the garden.
d. He asked me if looking after the garden was his duty.
Although she has less teaching experience than the other staff member, she is one of the best teachers.
a. She is one of the best teachers because she has taught longer.
b. Other members of the staff teach less than she does.
c. She has the best experience of all the teachers on the staff.
d. She is one of the best teachers in spite of her having less experience.
It's thought that the accident was caused by human error.
a. The accident took place because of thoughtlessness.
b. Humans' thoughlessness caused the accident.
c. The accident is thought to have been caused by human error.
d. The accident is thought to cause human error.
Scientists say forests are being destroyed by air pollution.
a. Scientists blame air pollution for the destruction of forests.
b. Scientists are blamed for destroying forests.
c. Forests are being destroyed by scientists.
d. Forests account for air pollution. 
Choose the best sentence - a, b, c or d - made from the given cues.
According/ Cook/ whose/ book/ published/ Thursday/ most/ disasters/ avoidable//
a. According to Cook, whose book was published on Thursday, most disasters are avoidable.
b. According to Cook, whose book was published on Thursday, is the most disasters is avoidable.
c. According to Cook whose book was published on Thursday most disasters are avoidable.
d. According to Cook, whose book was published on Thursday, most disasters is avoidable.
He/ not allow/ us/ go out/ boat/ yesterday/ as/ strong wind/ blow//
a. He didn't allow us to go out in the boat yesterday as strong wind blows.
b. He didn't allow us to go out on the boat yesterday as strong wind blows.
c. He didn't allow us to go out on the boat yesterday as strong wind was blowing.
d. He didn't allow us to go out on the boat yesterday as strong wind had blown.
I/ regret/ inform/ you/ not approved/ the loan//
a. I regret informing that you have not been approved for the loan.
b. I regret to inform you that you have not been approved for the loan.
c. I regret to inform that you have not approved for the loan.
d. I regret to inform you that you wasn't approved for the loan.
We/ polluted/ air/ be/ smoke/ factories/ fumes/ motor vehicles//
a. What we have polluted the air with is smoke of factories and fumes of motor vehicles. 
b. We are polluted the air which is smoke from factories and fumes from motor vehicles.
c. What we have polluted the air is smoke from factories and fumes from motor vehicles. 
d. We polluted the air with smoke of factories and fumes of motor vehicles.
Provided/ legible/ examiner/ accept/ handwriting answer// 
a. Provided it is legible, the examiner accepted your handwriting answer.
b. Provided it is legible, the examiner will accept your handwriting answer.
c. Provided it is legible, the examiner is accepted your handwriting answer.
d. Provided legible, the examiner is accepted your handwriting answer.